Shipping and Pre-order FAQ

Will I have to pay import duties?

NO! All products ship within Australia, from Australian warehouses!

How do pre-orders work?

BoxThrones are big and heavy, so it's difficult for us to keep them in a warehouse. Instead, we operate on a pre-order basis and BoxThrones are made to order once every few months.

We have production "waves" where we pre-sell a limited amount of products before or after the boat has left, and it arrives in the Australia about 2-3 months after pre-orders close.

Wave 12 timeline:

CURRENT STATUS: Taking pre-orders

  • Pre-orders close: July 31
  • Manufacturing: August 1 - August 31
  • Shipping to Australia: September 1 - September 20
  • Delivery to customers: September 20 - October 10

Wave 11 timeline (current wave):

CURRENT STATUS: Manufacturing

  • Pre-orders close: June 30
  • Manufacturing: July 1 - August 1
  • Shipping to Australia: August 1 - August 20
  • Delivery to customers: August 20 - September 10

Wave 10 timeline:

CURRENT STATUS: Manufacturing

  • Pre-orders close: May 31
  • Manufacturing: June 1 - July 1
  • Shipping to Australia: July 1 - August 20
  • Delivery to customers: August 20 - August 30

Wave 9 timeline:

CURRENT STATUS: Arrived at warehouse, delivering to customers

  • Pre-orders close: April 30
  • Manufacturing: May 1 - June 1
  • Shipping to Australia: June 1 - July 20
  • Delivery to customers: July 20 - August 10

Wave 8 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: March 31
  • Manufacturing: April 1 - May 1
  • Shipping to Australia: May 1 - May 20
  • Delivery to customers: May 20 - June 5

Wave 7 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: January 31
  • Manufacturing: February 1 - March 31 (this manufacturing window was originally scheduled to end on March 10, but was delayed to March 31 due to corona virus-related delays)
  • Shipping to Australia: April 5 - April 25
  • Delivery to customers: April 25 - May 5

Wave 6 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: November 30
  • Manufacturing: November 30 - December 30
  • Shipping to Australia: January 10 - January 26
  • Delivery to customers: January 31 - February 6

Wave 5 timeline:

CURRENT STATUS: Complete

  • Pre-orders close: September 30
  • Manufacturing: September 30 - November 19
  • Shipping to Australia: November 19 - December 10
  • Delivery to customers: December 10 - December 15

    Wave 4 timeline:

    CURRENT STATUS: Complete

    • Pre-orders closed: July 31
    • Manufacturing: July 31 - September 15
    • Shipping to Australia: September 15 - October 25
    • Delivery to customers: October 25 - October 31

        What is your refund policy?
        Because of the expense in shipping BoxThrones (we're sending hefty metal furniture across the world!), we cannot accept returns unless they are due to our mistake in picking/shipping (i.e., you received the wrong item or color in your order). We will send you a return label in this case and then reship the correct item to you once the error item has been returned to UPS/Purolator.

        x